Manage bookings with less manual work
Keep Booked is a free utility app that helps small businesses manage customer inquiries, missed calls, and appointments. If you can’t answer the phone, it automatically texts callers a link to your online booking page, giving them a simple way to book when it suits them. It’s useful for business owners who cannot always answer incoming calls.
Keep Booked is best used by service-based businesses, such as barbershops, beauty salons, plumbing services, electricians, and automotive garages. By bringing different customer management tools together in one app, it helps business owners save time on administrative tasks, manage appointments more easily, and avoid missing potential customers.
Handle customer bookings around the clock
Keep Booked’s main feature is its automatic text-back service for missed calls. When a business can’t answer, it sends the caller a text with a link to its online booking page. Customers can view available services and book an appointment whenever it suits them, without having to call again. However, keep in mind that it is primarily designed for businesses using UK phone numbers.
The platform offers an online booking page where customers can browse services, compare prices, and choose an available time. Depending on the business’s settings, they can book with a specific staff member or with whoever is free. Businesses can share the page on social media or their website, making it easy for customers to book. Afterward, Keep Booked sends appointment confirmations and reminders automatically.
For businesses handling lots of customer inquiries, the platform offers an AI assistant that answers common questions and helps customers book appointments. Using information provided by the business, it can respond to queries about services, pricing, and opening hours. Businesses can choose a suggestion-based mode, where staff review replies before sending them, or an automatic mode that manages conversations on its own.
Simplify scheduling
Overall, Keep Booked lets small businesses manage appointments and customer communication with less hands-on work. Its missed-call text-back feature is really useful, giving potential customers a way to book rather than turning to another business. The platform also includes an online booking page, automated reminders, voicemail booking, and customer messaging tools, making it easier to handle everyday scheduling and stay in touch with clients.
